General Terms & Conditions & Guarantee
Prices
All prices displayed on this site are in New Zealand dollars and include GST.
Minimum order quantity
Within NZ = 6 bottles
Supply of liquor to minors
It is illegal to buy wine from us if you are under the age of 18. It is illegal if you falsify your details in order to buy wine if you are under the age of 18.
Privacy
By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from South River Wines Limited and from our agents, until such time as you request us to stop. Should you wish to opt out at any time simply let us know by email. We will provide you with appropriate contact details every time we contact you.
Your details remain yours and may only be shared with our agents for the purposes of communicating South River Wines offers only. They will NOT be sold or rented to any other companies.
Shipping & delivery information
Deliveries can at times take a little longer due to the impacts of Covid 19
New Zealand Delivery Charges
Orders must be in multiples of 6 bottles: Freight free for orders of 12 or more bottles.
Wine is packed in cardboard boxes with inserts for extra protection.
Delivery time
NZ delivery: Allow 3-5 working days.
If your order is delayed before dispatch, you will be advised and if this delay is unacceptable a full refund will be given.
Payments, refunds & online security
Payment methods
This is a secure website which accepts payment by credit card only.
South River Limited will appear on your cardholder statement.
South River Limited will appear on the payment record.
Refunds
Wines which are damaged on delivery are replaced immediately or a full refund is given.
If a wine is faulty and the customer is not happy with the wine which has been purchased we ask to be contacted immediately. A transaction may be cancelled at any stage before the despatch of the wine. A full refund will apply in such cases.
Online Security
All credit card information is encrypted and completely secure. This means the information cannot be read as it travels to our ordering system.
The online ordering & checkout pages are encrypted using a strong 128 / 256 bit, industry standard SSL Certificate.
Guarantee
Freight free applies to all orders for 12 bottles or more. The money back guarantee offer is available within 14 days of purchase and requires that all bottles need to be returned including a single empty or partially empty bottle. The remaining 11 bottles must be unopened and in resaleable condition and retuned in the original packing. To arrange collection please email sales@southriver.co.nz with your order reference number and pickup address. We will email you a courier label to be attached to the box for collection by Fastway Couriers. When the goods are received the credit card used to purchase will be refunded in full.
Contact details
South River Limited
351 Maori Point Road, Tarras
New Zealand
Email: sales@southriver.co.nz